Intake and follow-up: Website requests saved and answered right away
Fewer phone calls and less email back and forth. The customer tells you what they need once, and every request is saved.
or call or text 516-448-6221
- The chore
- Answering the same first questions, copying details out of emails, and forgetting to follow up.
- What it does
- Saves every request, answers the customer right away, and books and signs them up.
- Where it runs
- What it costs
- $175 an hour, from a written estimate with a cap
How it works, step by step
A customer fills in the form on your website. Spam is blocked.
The request is saved, you get an alert, and the customer gets a branded email right away.
They're added to your mailing list (we use Brevo).
Ready to book? They pick a time, sign the agreement and pay a deposit or put a card on file.
Sending to a list? Your email goes out at a steady pace, with automatic follow-ups (running at Marine Electronics).
We'll build this for you
Texts answered while you work, and follow-up calls and texts. When you can't pick up, the customer gets a text back right away. Reminders and follow-ups go out by text, and calls are queued for you.
How we did it
Both our websites' forms work this way, and Home Tech Help customers book, sign and pay the first hour online. The marine business sends list emails with the outreach piece.
From request to paid
How many requests became paid jobs
Long Island Home Tech Help, May to October 19
Long Island Marine Electronics, August to October 20
88% of Home Tech Help requests signed and paid the first hour, and 93% of marine bookings were completed and paid in full.
Booking, agreement and payment records, 2026. As of October 20, 2026.
Show the numbers
| Step | Count |
|---|---|
| Long Island Home Tech Help, May to October 19: Requests | 34 |
| Long Island Home Tech Help, May to October 19: Signed, first hour paid | 30 |
| Long Island Home Tech Help, May to October 19: Completed, signed and paid | 27 |
| Long Island Marine Electronics, August to October 20: Online bookings | 30 |
| Long Island Marine Electronics, August to October 20: Completed and paid in full | 28 |
The pieces
Website lead forms
Every request saved, the customer emailed and added to your list, spam blocked.
Booking with a deposit
Customers book, sign the agreement and pay a deposit or put a card on file.
List outreach with follow-up
Your email sent to a list at a steady pace, with automatic follow-ups.
Follow-up calls and texts
Reminders and follow-ups by text, and calls queued for you.
Texts answered while you work
When you can't pick up, the customer gets a text back right away.
How all of it works
Nothing goes out without you
Replies, estimates, review responses and follow-ups are drafted for a person to check, and you approve them before they go out. Standard replies, like the questions you ask every new customer, you approve once, and then they're sent for you.
- Drafted for you
- Checked by you
- Then sent
What it costs
$175 an hour
One rate for all of it.
- Estimate
- Before any project, you get a written estimate with a not-to-exceed cap. You pay for the hours we actually work, never more than the cap.
- If the job changes
- If the job changes, we write a new estimate before doing more.
- First meeting at your business
- An on-site consultation is billed by the hour. If we go ahead, that time comes off the job.
- First call by phone or video
- Tell us on the form if a phone or video call is enough to start. We'll look at what you sent and tell you before we talk whether there's any charge.
- A closer look
- If we need a closer look at how the business runs, that's billed by the hour too, like everything else.
- Travel
- On-site travel: the first 30 minutes each way are on us, then $40 per half hour.
- Contract
- No long-term contract or retainer. You sign each written estimate before we start.
Goes well with
Marketing and leads
Found on Google, ads on a budget, calls from your website tracked.
Jobs and scheduling
On the calendar, no clashes, signed on the phone.
Something broken instead? A computer, the Wi-Fi, a printer, email that stopped working: that's our sister business. Promora is for designing, building and automating. Go to Long Island Home Tech Help →
Tell us what's going on.
A few lines about your business and what's eating your time is enough to start. Every request is read by a person, and if something isn't worth doing, we'll tell you.
David Ramroop
Founder, Promora Solutions